You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

jsw160 Author

Level 1

4 points

iPhone will not shut down and apps won't open

i've tried holding volume/power button and will not turn off. Can't open settings/any app, make calls/texts. Also there is an icon in upper right corner that recently appeared next to battery/wifi icons. The symbol is a circle with 4 rounded shape corners. No idea what that is. If anyone has a suggestion to help would be greatly appreciated!!

iPhone XR, iOS 13

Posted on Apr 6, 2022 6:37 PM

Top-ranking reply

Axel Foley

Level 10

149,556 points

Posted on Apr 6, 2022 7:56 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

iPhone will not shut down and apps won't open

Similar questions