My beats solo 3 will not turn off. I've tried resetting with the power button and volume down button. I've tried plugging in and holding power button for 20 seconds. Nothing works. Help!!!
Hey there, slwilson3213!
Thanks so much for using Apple Support Communities.
We definitely want to help you power those Beats off. Is it possible you're pressing the button for too long? You'll want to make sure that you only press and hold the power button for 1 second. The Fuel Gauge lights should turn off after 1 second.
Resetting was also a really good idea.
If you're still stuck at this point, we'd recommend looking into having your Beats inspected in person. To do this, you're going to want to reach out to Apple directly. You can start here: Contact Apple Support.
We hope this does the trick for you!
Cheers.
Hey there, slwilson3213!
Thanks so much for using Apple Support Communities.
We definitely want to help you power those Beats off. Is it possible you're pressing the button for too long? You'll want to make sure that you only press and hold the power button for 1 second. The Fuel Gauge lights should turn off after 1 second.
Resetting was also a really good idea.
If you're still stuck at this point, we'd recommend looking into having your Beats inspected in person. To do this, you're going to want to reach out to Apple directly. You can start here: Contact Apple Support.
We hope this does the trick for you!
Cheers.
My beats solo 3 will not turn off. I've tried resetting with the power button and volume down button. I've tried plugging in and holding power button for 20 seconds. Nothing works. Help!!!
