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latifah0130 Author

Level 1

0 points

Iphone

My iphone 12 will not turn off, & I can’t open any apps, not even settings. It won’t let me use buttons on the side to force a shutdown either. I can still swipe from screen to screen, just can’t open anything...

please help

iPhone 12, iOS 15

Posted on Apr 7, 2022 6:43 AM

Top-ranking reply

ProustGiulio

Level 10

208,662 points

Posted on Apr 7, 2022 6:50 AM

If you can open Settings>General... tap the last option at the very bottom (Shut down).

If you cant, the only option is to retry a forced restart of your 12, using these instructions:--> Force restart iPhone – Apple Support, bearing in mind that you need to press and keep holding (it might take 10-20 seconds) the "power" button until the Apple Logo appears (ignore all other messages/screens that might appear).

Regards

Giulio

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Iphone

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