HomeKit Hub - "No Response" from Schlage Lock

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HomeKit Hub - "No Response" from Schlage Lock

Hello,

I just picked up a new Schlage Encode Plus lock. I am using my AppleTV as my HomeKit hub in my house.

Upon setting up the lock, I first used the Home app and was able to get the lock setup, but then was having serious sluggishness when trying to setup my Access Codes. Then shortly thereafter I kept getting an error message saying "No Response" from the lock and I could not do anything else to try to setup the lock. The Home Key in my wallet does work as expected, though.

Today I was trying again and get the same No Response error message.

I did a factory reset on the lock and set it up again and got similar results.

I did another factory reset on the lock and this time I used the Schlage Home app to setup the lock and that worked perfectly. From there, I was able to add the lock to my Apple Home app. After using the Home app to lock the door (which worked 1 time) now I am again getting the red "No Response" message in the Home app while the Schlage app continues to work perfectly.

I was thinking it could be weak bluetooth signal causing these issues since my AppleTV hub is within the 40ft recommended distance of the lock (but does not have line of sight, there is 1 wall in the way). I moved my AppleTV temporarily directly next to the lock to rule out weak bluetooth signal and that made no difference.

Does anyone with Schlage experience have a solution for the "No Response" error message?

Thanks!

Posted on Apr 7, 2022 9:06 AM

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Answer 1

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skeelo221 Author

Level 1

100 points

Apr 8, 2022 12:45 PM in response to Lindsay_B.

Thanks. My AppleTV is up to date and the Schlage lock has latest firmware.

I can try the wifi restart.

The device is compatible (says Apple) and it goes through the initial setup ok, and then has issues and shows no response. And the Schlage app is working fine so this very much appears to be a HomeKit issue

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Answer 2

Lindsay_B.

Community Specialist

Apr 8, 2022 10:00 AM in response to skeelo221

Hi, skeelo221,

Thanks for stopping by the Apple Support Communities to get help using HomeKit. It seems like you may have already tried some troubleshooting, which is great. Let's try a few more things, starting with the following steps:

Make sure your AppleTV is running the most recent tvOS: Update your Apple TV - Apple Support
See if your Schlage lock requires any firmware updates. You may be able to do this through the Schlage app, but should reach out to them directly for further guidance on the process.
Try restarting your Wi-Fi router and modem. This can typically be done by unplugging each from power for about 30 seconds, but you should check with the manufacturer(s) directly to confirm the preferred method to do this.

Should the issue persist, we would suggest getting in touch with Schlage directly to confirm compatibility. Then, you can reach out to Apple Support directly if you need any additional guidance with HomeKit or the Home app: Get Support.

Have a great weekend.

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HomeKit Hub - "No Response" from Schlage Lock

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