HomeKit Hub - "No Response" from Schlage Lock

Hello,

I just picked up a new Schlage Encode Plus lock. I am using my AppleTV as my HomeKit hub in my house.

Upon setting up the lock, I first used the Home app and was able to get the lock setup, but then was having serious sluggishness when trying to setup my Access Codes. Then shortly thereafter I kept getting an error message saying "No Response" from the lock and I could not do anything else to try to setup the lock. The Home Key in my wallet does work as expected, though.

Today I was trying again and get the same No Response error message.

I did a factory reset on the lock and set it up again and got similar results.

I did another factory reset on the lock and this time I used the Schlage Home app to setup the lock and that worked perfectly. From there, I was able to add the lock to my Apple Home app. After using the Home app to lock the door (which worked 1 time) now I am again getting the red "No Response" message in the Home app while the Schlage app continues to work perfectly.

I was thinking it could be weak bluetooth signal causing these issues since my AppleTV hub is within the 40ft recommended distance of the lock (but does not have line of sight, there is 1 wall in the way). I moved my AppleTV temporarily directly next to the lock to rule out weak bluetooth signal and that made no difference.

Does anyone with Schlage experience have a solution for the "No Response" error message?

Thanks!