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Raychie10 Author

Level 1

8 points

My phone will not accept call from inmate

Why won’t my phone answer a call from an inmate

iPhone SE, iOS 15

Posted on Apr 7, 2022 7:13 PM

Top-ranking reply

chuckbl

Community Specialist

Posted on Apr 8, 2022 1:18 PM

Hello Raychie10,

The steps below are a good place to start when you aren't able to receive a call:

1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.

2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.

3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.

4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.

5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

You can find those and other steps in this resource: If you can't make or receive calls on your iPhone

Hopefully that puts you on the path to getting this addressed.

Take care.

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My phone will not accept call from inmate

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