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User profile for user: Raychie10
Raychie10 Author
User level: Level 1
8 points

My phone will not accept call from inmate

Why won’t my phone answer a call from an inmate

iPhone SE, iOS 15

Posted on Apr 7, 2022 7:13 PM

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Question marked as Top-ranking reply
User profile for user: chuckbl
chuckbl
User level: Community Specialist

Posted on Apr 8, 2022 1:18 PM

Hello Raychie10,


The steps below are a good place to start when you aren't able to receive a call:

1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

You can find those and other steps in this resource: If you can't make or receive calls on your iPhone


Hopefully that puts you on the path to getting this addressed.


Take care.

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Question marked as Top-ranking reply
User profile for user: chuckbl
chuckbl
User level: Community Specialist

Apr 8, 2022 1:18 PM in response to Raychie10

Hello Raychie10,


The steps below are a good place to start when you aren't able to receive a call:

1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

You can find those and other steps in this resource: If you can't make or receive calls on your iPhone


Hopefully that puts you on the path to getting this addressed.


Take care.

Reply

My phone will not accept call from inmate

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