Mail on iPhone 12 - Original sender not in reply after message was forwarded to other email address.

I think I kind of know what you are seeing.. I believe the problem is how the emails are combined into one 'thread'. If you use the reply arrow that is docked at the very bottom of the screen, you are acting on the most recent email in that thread.. which is likely the one that you forwarded.

If you go to one of these threads, you should be able to scroll down and see your original email, and then the forwarded one.

As you scroll down, at the bottom of the original email, you'll see a smaller reply arrow. If you want to respond to an email that's 'earlier' in the thread, then you should use that smaller reply arrow

Hi Serge,

Have you tried removing the account and adding it again to see if this resolves it? The steps can be found at the bottom here: If you can’t send or receive email on your Mac - Apple Support.

If removing and adding doesn't resolve it, reach out for additional assistance here: Get Support.

We look forward to hearing back.

Hey there Sergiobello,

You'd done a lot of great troubleshooting by trying to narrow down this issue, and get it resolved.

We'd suggest the following:

1. Update your iOS software. You'd want to make sure to have a backup first, then test it out.
2. Make sure you have a strong internet connection. If needed, change connections then test.
3. In one of the accounts, go to the account website and you'd want to use the exact same email to see if you're able to reply. We're suggesting to rule out any account or specific the email. You might need to contact the email service provider.

We've found some of these suggestions in If you can’t send email on your iPhone, iPad, or iPod touch. It looks like this might be more specific to your device.

If this is still not working and we've ruled out the email service providers, Contact Apple Support. They'd be able to work with you and find out why you're unable to hit Reply.

Kind regards to you.

Hi Serge,

You mentioned that you have multiple inboxes. Just to confirm, are you using multiple email providers and are all affected? If you use the email provider's website, are you noticing the same thing happening?

Keep us updated!

Welcome Sergiobello,

It sounds like you're having problems replying to the original sender of messages you have forwarded to other contacts.

Let's be sure to follow Reply to email in Mail on iPhone when replying to the original message.

• "Tap in the email, tap , then tap Reply.
• Type your response."

Being sure to tap Reply on the original message, not the forwarded message.

Best wishes!

Sergiobello,

Unless forwarded to yourself, the email you are forwarding shouldn't be in your Inbox, but in your Sent folder.

To clarify, you are going to your Inbox and tapping on the email that was originally received before forwarding, and then tapping reply?

If so, does this happen with all emails you forward after receiving, or just those from specific contacts?

Take care.