steviecuk wrote:
Hi,
I have a macbook pro, when i first boot up I can use the trackpad absolutely fine. However when i've logged into my account it stops working. I have an apple mouse that I use as well and this does stop the trackpad when it is on and when I turn it off the trackpad will engage again.
However, recently when I turn the mouse off the trackpad doesn't engage at all and even if I turn the mouse off before I login it still doesn't work.
Can anyone shed any light on this and suggest what the problem is. I'm guessing it's some sort of config problem as it works when i first turn the machine on.
Thanks in advance for any help.
Steviecuk.
To trouble shoot further you can:
—SafeBoot How to use safe mode on your Mac - Apple Support
Takes noticeable longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
