vrsinghani wrote:
Hi
My 2017 MacBook Pro has this issue same as described here - 13-inch MacBook Pro Display Backlight Service Program - Apple Support. When I explained it to the technical support over the call, she agreed even though my MacBook Pro was not the 2016 one but they will make the exception to cover it and set up my appointment for local repair. Surprise - when I land at the Apple Store, it turns our the person did not capture all the detail and the Store does not take responsibility of what the tech support agent committed to. What is the path for escalation to have Apple address a problem which is 100% identical to a problem which has been approved for warranty repair?
15" or the 2017 has not been included in a Service program. No.
You can submit your Apple Feedback Product Feedback - Apple
Contact the corporate office Contact - How to Contact Us - Apple
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Check your coverage
My Support - Official Apple Support
Learn how to get your Mac fixed and how much it will cost. Mac Repair - Official Apple Support
Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support
