Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pro getting disconnected for FaceTime

Recently I updated my iPhone 11 to iOS 15.4.1 and after this update whenever I’m getting FaceTime call, just after receiving the call it enables iPhone’s mic instead of the AirPods Pro. Though the AirPods are connected with the phone it automatically switches to iPhone’s speaker and mic and each time at least once I have to switch the call back to AirPods pro manually.

I guess this is a software bug which can be fixed easily. If anyone else seeing this please do let me know how to fix until we get it fix from Apple.

iPhone 11, iOS 15

Posted on Apr 9, 2022 12:08 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2022 12:45 AM

"AirPods Pro getting disconnected for FaceTime: it automatically switches to iPhone’s speaker and mic and each time at least once I have to switch the call back to AirPods pro manually. I guess this is a software bug which can be fixed easily. If anyone else seeing this please do let me know how to fix until we get it fix from Apple."

-------


Yes. By your description is seems like a bug.


Four Thoughts:

A. Any Third-Party Apps:

If you have any third-party apps that you recently installed, then that my be causing this.


B. Try Force Restarting your iPhone:

Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


C. Try Manually Restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


D. Report this to Apple:

Do your Part: Use the Apple Feedback forums to report this to Apple. Apple won't get back to you directly, but if this is a known bug, then the more feedback Apple receives on it, then the more they will know what is going on, and what needs to be fixed.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for "Feedback Type"
  3. Inform Apple: of how you came across this issue, and how you've troubleshot it thus far. Include the URL of this post.
  4. Proceed from there as necessary
3 replies
Question marked as Top-ranking reply

Apr 10, 2022 12:45 AM in response to avinaba115

"AirPods Pro getting disconnected for FaceTime: it automatically switches to iPhone’s speaker and mic and each time at least once I have to switch the call back to AirPods pro manually. I guess this is a software bug which can be fixed easily. If anyone else seeing this please do let me know how to fix until we get it fix from Apple."

-------


Yes. By your description is seems like a bug.


Four Thoughts:

A. Any Third-Party Apps:

If you have any third-party apps that you recently installed, then that my be causing this.


B. Try Force Restarting your iPhone:

Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


C. Try Manually Restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


D. Report this to Apple:

Do your Part: Use the Apple Feedback forums to report this to Apple. Apple won't get back to you directly, but if this is a known bug, then the more feedback Apple receives on it, then the more they will know what is going on, and what needs to be fixed.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for "Feedback Type"
  3. Inform Apple: of how you came across this issue, and how you've troubleshot it thus far. Include the URL of this post.
  4. Proceed from there as necessary

AirPods Pro getting disconnected for FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.