Support team disinterested in wifi diagnostic reports
I’m puzzled. In the five or so months since trading in my 2015 MacBook Pro for MacBook Air with the M1, almost from day one I’ve been dealing with intermittent, yet persistent, Wi-Fi issues. All of my other devices show strong signals, as does my partners identical MacBook Air, but my MacBook Air can’t make a Wi-Fi connection for a few minutes or 30+.
I now have 11 0.5MB+ Wi-Fi diagnostic reports generated while the Wi-Fi was on the fritz (note that when the Wi-Fi restores while the diagnostic tool is running, the tool tells me the wifi is working and doesn’t generate a report). Yet every service tech I’ve spoken with has dismissed the reports, opting instead to hang out with me to wait for the wifi to cutout. Totally futile.
I had a Genius Bar appt this morning and, same thing: the tech, super nice guy, dismissed the reports I’d generated while the wifi wasn’t working, saying his diagnostic tool was better. But the wifi was working so, unsurprisingly, no problem found. My homework assignment was to go home, erase the machine and not restore the backup.
Fingers crossed this work, but if Apple’s online troubleshooting advice is to run the diagnostic, and the diagnostic tool tells you to call technical support, why are the diagnostic reports so universally dismissed?
MacBook Air (2020 or later)