User profile for user: tklemp
tklemp Author
User level: Level 1
6 points

Apple CarPlay - 2019 RAM 1500

Hello,


I purchased a 2019 Ram 1500 during the holidays and have used CarPlay quite often and typically do not have any issues unless I drive for more than 75 minutes. When traveling long distances (about the 70-75 minute mark, CarPlay will go into a cycle of disconnecting and reconnecting and will continue until I disconnect the cable for about 20 minutes. After 20 minutes, I connect the cable and it seems to work the rest of the trip. Note that most of these trips are under 2.5 hrs so not sure if it would get back to the cycle of disconnecting or connecting as I haven't experienced that yet.


What is odd is that I did not have this issue with my prior vehicle (2016 Chevy Colorado) so it makes me think it is the Ram that has the issue but not 100% sure. I've switched cables and ports, cleaned out the iphone's charge port and the cycle still continues.


Any initial thoughts? I can provide more information if needed.

iPhone 12

Posted on Apr 10, 2022 6:32 AM

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User profile for user: MichaelB2019
MichaelB2019
User level: Community Specialist

Posted on Apr 11, 2022 8:38 AM

Hi tklemp,


Thanks for coming to Apple Support Communities for help today.


It sounds like you have tried some great troubleshooting. Let's double-check these steps: If you need help with CarPlay


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:


  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."


Be sure to check with car dealership to find out if there are any firmware updates for the vehicle's stereo.


Then:


"If you still have issues connecting to CarPlay, contact Apple Support."


Have a fantastic day!



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Question marked as Top-ranking reply
User profile for user: MichaelB2019
MichaelB2019
User level: Community Specialist

Apr 11, 2022 8:38 AM in response to tklemp

Hi tklemp,


Thanks for coming to Apple Support Communities for help today.


It sounds like you have tried some great troubleshooting. Let's double-check these steps: If you need help with CarPlay


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:


  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."


Be sure to check with car dealership to find out if there are any firmware updates for the vehicle's stereo.


Then:


"If you still have issues connecting to CarPlay, contact Apple Support."


Have a fantastic day!



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Apple CarPlay - 2019 RAM 1500

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