Hey philfnyc1,
It sounds like you're having a specific issue with Apple Music on both macOS and tvOS where tracks skip about 2 seconds into playback, but only with streamed tracks, not with downloaded ones. This problem started occurring approximately a week ago and doesn't happen on iOS devices. Here are some steps you can take to troubleshoot and potentially fix this issue:
- Check Network Connection: Since the issue only occurs with streamed tracks, it's worth ensuring that your network connection is stable and not experiencing any interruptions. Try restarting your router or switching to a different network to see if the problem persists.
- Restart Devices: Sometimes, a simple restart can resolve temporary software glitches. Try restarting your Mac and Apple TV to see if that helps.
- Update Software: Make sure that both your macOS and tvOS are updated to the latest versions available. Apple often releases software updates that include bug fixes and performance improvements.
- Reset Apple Music: On your macOS device, try signing out of Apple Music and then signing back in. This can sometimes resolve issues related to your Apple Music account.
- Check for Known Issues: Visit Apple's support website or community forums to see if other users are experiencing similar issues with Apple Music on macOS and tvOS. There may be ongoing issues or solutions provided by Apple or other users.
- Contact Apple Support: If the problem persists after trying the above steps, consider reaching out to Apple Support for further assistance. They may be able to provide additional troubleshooting steps or escalate the issue if it's a known bug.
By following these steps, you should hopefully be able to resolve the issue with Apple Music skipping tracks on macOS and tvOS. If you have any further questions or need assistance, feel free to ask!
Best regards, Anas Amr Galal
