iPhone connection problem on pc

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Level 1

1 points

iPhone connection problem on pc

My iPhone 6 screen shows “support.apple.com/iphone/restore”. The problem is that the iPhone 6 will only power up on a wall outlet charger and die immediately after it’s pulled off the wall and then when reconnected to a computer it will not charge or power on. It needs to be restored through iTunes but I cannot do that if the iPhone can’t charge itself after connecting it to my pc.

Also I have tested the cord with my iPhone XS, same exact cord and same pc and it charges the battery and connects to iTunes just fine. So I don’t know what’s wrong with the iPhone 6.

iPhone 6, iOS 12

Posted on Apr 10, 2022 9:30 PM

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Answer 1

Top-ranking reply

Raicya

Level 10

209,067 points

Apr 11, 2022 1:27 PM in response to Eastcoast561

You may consider to have the battery replaced at Apple, see here:

iPhone Battery Replacement - Official Apple Support

If you are going to replace the battery, by Apple or an Apple Authorized Service Providers read this Apple article:

Get your iPhone, iPad, or iPod touch ready for service

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

You will first have to make an appointment due to the pandemic.

See: Contact Apple for support and service -> Contact Apple for support and service - Apple Support

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Answer 2

Eastcoast561 Author

Level 1

1 points

Apr 11, 2022 1:02 PM in response to Raicya

So what can I do to get the iPhone 6 to charge up so it can be connected, like I said it won’t charge up connected to the pc but will begin charging when plugged into the wall using the same cable. I don’t think it’s a problem with the cable or the pc because my newer iPhone XS connects to the pc fine using the exact same cable.

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Answer 3

Eastcoast561 Author

Level 1

1 points

Apr 11, 2022 1:03 PM in response to Eastcoast561

Also the iPhone 6 won’t hold any battery life when charging from a wall outlet. It shuts off and looses any battery life it may have had immediately after being removed from the wall. I need to connect the iPhone 6 to iTunes which is on a computer and the iPhone 6 needs to be able to power on when connected to a computer.

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