Constant disconnections using Citrix Workspace 22.03.1.32 on M1 Mac Mini Big Sur 11.6.2

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Level 1

13 points

Constant disconnections using Citrix Workspace 22.03.1.32 on M1 Mac Mini Big Sur 11.6.2

I have used Citrix Receiver/Workspace for years. Previously on Mojave iMac no issues at all and Windows laptops also ok but on the new M1 Mac Mini I'm getting disconnection all the time. I can reconnect successfully but apps last about 20mins max before dropping. Even the disconnect crashes sometimes and I have to report the bug to apple like below.

Anybody experiencing similar?

Thanks for reading!

From Console:

Process: Citrix Viewer [683]

Path: /Library/Application Support/Citrix Receiver/Citrix Viewer.app/Contents/MacOS/Citrix Viewer

Identifier: com.citrix.receiver.icaviewer.mac

Version: 22.03.1 (700022.03.1.16)

Code Type: X86-64 (Translated)

Parent Process: ??? [1]

Responsible: Citrix Viewer [683]

User ID: 501

Date/Time: 2022-04-11 08:44:15.093 +0100

OS Version: macOS 11.6.2 (20G314)

Report Version: 12

Anonymous UUID: 8693CF28-B1BC-4B8F-A858-FA0BAB3F6A92

Time Awake Since Boot: 1000 seconds

System Integrity Protection: enabled

Crashed Thread: 6 7

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00007fdb8c13d404

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [683]

Posted on Apr 11, 2022 2:12 AM

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Answer 1

FlanWales Author

Level 1

13 points

Apr 14, 2022 4:48 AM in response to SnickZ.

Happy to report that a safe boot try and later restart solved the issue. Many thanks to you!

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Answer 2

SnickZ.

Community Specialist

Apr 12, 2022 7:27 AM in response to FlanWales

Hey FlanWales,

It appears that you're having a problem when using Citrix Workspace version 22.03.1.32 with your M1 Mac mini on macOS Big Sur. After 20 minutes or so, the app disconnects, and we're glad to provide assistance.

Log out, sleep, wake, restart, or shut down your Mac - Apple Support -- If you haven't already tried, see if restarting your Mac resolves the issue you're having.

How to use safe mode on your Mac - Apple Support -- If restarting didn't help, or you had already tried that step, restart your Mac in safe mode and see if it stays connected. Once you've determined the answer, restart your Mac normally to exit safe mode.

Please be aware: "When you start up in safe mode, your Mac prevents some software, such as startup items, from loading, and it performs a check of your startup disk. Your Mac may take longer to start up because of the check."

If it stayed connected while in safe mode, see if it works after a restart now.

Please let us know the results when you're able by replying to this post.

All the best.

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Answer 3

Miche11e_P

Community Specialist

Apr 29, 2022 7:21 AM in response to FlanWales

We appreciate you following up to let us know, FlanWales,

If you don't experience the same behavior in safe mode, let's take a look at your login items to help isolate this behavior further: Remove login items

If you don't have any login items, we'd recommend that you create a new user account to test: Set up users, guests, and groups on Mac - Apple Support

We hope this helps.

Kind regards.

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