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Level 1

0 points

Passcode

Can’t access my appleid password on my old phone to reset sons phone as he has been locked out

iPhone XR, iOS 14

Posted on Apr 11, 2022 5:17 AM

Top-ranking reply

Level 10

80,418 points

Posted on Apr 11, 2022 5:34 AM

You cannot reset the screen lock passcode of a disabled or forgotten passcode device from another device.

Your son will need to erase his device by restoring it in itunes or finder -> If you forgot your iPhone passcode - Apple Support

That is the ONLY way to reset the screen lock passcode on an iPhone or ipad.

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