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Configurator could not perfor the requested action because "iPhone" is not booted

Hi,


I got an iPhone 13 Pro, which I am currently trying to enroll with Apple Configurator 2.

But I keep getting an error message, saying that the iPhone is not booted. However it is in the middle of compeleting the enrollment (Apple logo + progressbar on the screen).


This is but 1 of many iPhone/iPads I have enrolled. But it has only been an issue with the newer models released with iPhone 13. Here I do include the variations and the iPhone SE 3rd gen.

If I try and grab an older model e.g. iPhone 7, I get the same result.


I know there has been some updates that would require an Apple administrator to approve the new terms and agreements in the business manager. I already approved this.


I have attached a screenshot of the error message.


Quick overview of the setup:

Intune and Apple Business Manager tokens are valid.

MacOS 11.6.2 on the device enrolling from

MacBook Air from 2011.

Using original Apple USB to Lightning cable for enrollment

Apple Configurator version 2.15.1


Any idea how to get rid of this error message?

Posted on Apr 11, 2022 6:03 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2022 8:38 AM

Hi Heine_K,

Thanks for contacting Apple Support Communities!

We understand that you're seeing an alert when you're attempting to enroll your iPhone in Apple Configurator.

In this case, we'd recommend that you reach out to Apple Business and Education Support to investigate this further with you. They're best suited to assist you.

Take care!

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2 replies
Question marked as Top-ranking reply

Apr 12, 2022 8:38 AM in response to Heine_K

Hi Heine_K,

Thanks for contacting Apple Support Communities!

We understand that you're seeing an alert when you're attempting to enroll your iPhone in Apple Configurator.

In this case, we'd recommend that you reach out to Apple Business and Education Support to investigate this further with you. They're best suited to assist you.

Take care!

Configurator could not perfor the requested action because "iPhone" is not booted

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