Hai.Can someone tell me like what to do cause my friend bought a giftcard for $45 from 711 and he asked me to help him redeem and buy as he has no Apple devices.BUT when I logged into his genshin impact account as he wanted genesis crystals and when I bought it,it had a tick but later it says purchased failed.I hope someone can tell me what to do cause this is a lot of money.
iPhone 8 Plus, iOS 15
Hi Zrine,
It sounds like you used your iPhone or Apple device to sign into your friend's game account so you could redeem an iTunes gift card to make in-app purchases for them.
It sounds like you were able to redeem the gift card without any issues but then ran into an error when trying to make that purchase. There are a few reasons that could happen. If there was a charge pending on your account, it may have affected your gift card balance. Look over this guide to help find out why the charge did not go through: If your payment method is declined in the App Store or iTunes Store
If you are able to make purchases elsewhere and only run into the issue with that app, you may want to reach out to the app developer to find out if there is an account related issue.
Take care.
Hi Zrine,
It sounds like you used your iPhone or Apple device to sign into your friend's game account so you could redeem an iTunes gift card to make in-app purchases for them.
It sounds like you were able to redeem the gift card without any issues but then ran into an error when trying to make that purchase. There are a few reasons that could happen. If there was a charge pending on your account, it may have affected your gift card balance. Look over this guide to help find out why the charge did not go through: If your payment method is declined in the App Store or iTunes Store
If you are able to make purchases elsewhere and only run into the issue with that app, you may want to reach out to the app developer to find out if there is an account related issue.
Take care.
Why CANT I BUY $45 GENESIS CRYSTALS IN GENSHIN IMPACT(from Singapore)
