Apple Watch 7 cellular setup

I am unable to login to my carrier through apple watch cellular activation. I get an error message stating that my information does not match what is on file. I am able to login in to Spectrum via Web and MySpectrum Mobile App.


Posted on Apr 11, 2022 7:24 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2022 9:07 AM

Hey there JirmWarfare,


To help with setting up cellular on your Apple Watch, look over the details below to ensure everything is configured properly:


"Before you start

  • Make sure that you have the latest software on your iPhone and your Apple Watch.
  • Check for updates to your carrier settings.
  • Make sure that you have an eligible cellular service plan with a supported carrier. Your iPhone and Apple Watch must use the same carrier,* and you must be within your carrier's network when you set up cellular on your watch.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. Pre-paid accounts and some older accounts aren’t currently supported. To make sure that your account is eligible, contact your carrier.

* An Apple Watch that you set up for a family member can use a different carrier than your iPhone uses."


To continue with getting cellular set up, use the next set of steps:


"You can activate cellular when you first set up your Apple Watch, or when you set up a watch for a family member. During setup, look for the option to set up cellular, then follow the onscreen steps.

You can also set up cellular later from the Apple Watch app:

  1. On your iPhone, open the Apple Watch app.
  2. Tap the My Watch tab, then tap Cellular.
  3. Tap Set Up Cellular.
  4. Follow the instructions for your carrier. You might need to contact your carrier for help."


You'll find the details above in this support article:


Set up cellular on Apple Watch - Apple Support


Take care!

1 reply
Question marked as Top-ranking reply

Apr 12, 2022 9:07 AM in response to JirmWarfare

Hey there JirmWarfare,


To help with setting up cellular on your Apple Watch, look over the details below to ensure everything is configured properly:


"Before you start

  • Make sure that you have the latest software on your iPhone and your Apple Watch.
  • Check for updates to your carrier settings.
  • Make sure that you have an eligible cellular service plan with a supported carrier. Your iPhone and Apple Watch must use the same carrier,* and you must be within your carrier's network when you set up cellular on your watch.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. Pre-paid accounts and some older accounts aren’t currently supported. To make sure that your account is eligible, contact your carrier.

* An Apple Watch that you set up for a family member can use a different carrier than your iPhone uses."


To continue with getting cellular set up, use the next set of steps:


"You can activate cellular when you first set up your Apple Watch, or when you set up a watch for a family member. During setup, look for the option to set up cellular, then follow the onscreen steps.

You can also set up cellular later from the Apple Watch app:

  1. On your iPhone, open the Apple Watch app.
  2. Tap the My Watch tab, then tap Cellular.
  3. Tap Set Up Cellular.
  4. Follow the instructions for your carrier. You might need to contact your carrier for help."


You'll find the details above in this support article:


Set up cellular on Apple Watch - Apple Support


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch 7 cellular setup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.