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User profile for user: Annabell71
Annabell71 Author
User level: Level 1
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My moms phone keeps asking for my apple id. What do I do?

We got my mom a new phone she is on our plan but she has an apple Id and icloud Id. She doesnt kno how that happened. Anyway at AT&T store the guy had us make up a new apple id and password for her because for sum reason it kept wanting my apple ID and password. But anytime an app has an update it still wants my apple ID password. We have followed the directions on apple.com and at first it seems that its fixed then out of the blue it wants my apple Id and password again. What can be done about this? It’s frustrating.

iPhone 13

Posted on Apr 11, 2022 4:24 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,597 points

Posted on Apr 11, 2022 5:36 PM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


ASC YouTube for Family Sharing


Family Sharing - Set up.        



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,597 points

Apr 11, 2022 5:36 PM in response to Annabell71

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


ASC YouTube for Family Sharing


Family Sharing - Set up.        



Reply

My moms phone keeps asking for my apple id. What do I do?

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