Apple Event: May 7th at 7 am PT
hey, so I'm trying to change my Apple ID email address. when I put in the new email address, a message pops up: Email used by Another Apple ID. The email address is not available. Choose a different address."
I have no memory of that new email being linked to another Apple ID. is there a way to check/fix this problem?
thanks in advance!
both my Apple IDs are not linked with my email.
Looks like that the Apple ID's are not yours.
Have you bought 2nd hand iDevice?
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
So contact the previous owner.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
both my Apple IDs are not linked with my email.
Looks like that the Apple ID's are not yours.
Have you bought 2nd hand iDevice?
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
So contact the previous owner.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
Sign in to your Apple ID account page and check / edit your Apple ID details.
hi raicya,
thank you for the reply. I've done as you've suggested and have confirmed that both my Apple IDs are not linked with my email. what should I do next?
"email used by another Apple ID"
