Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

shut down menu not opening Catalina

When I go turn off my computer the shutdown menu does not appear after pressing shutdown in the apple menu.

I think this is a problem with finder as my files are no longer on my desktop

iMac 27″, macOS 10.15

Posted on Apr 12, 2022 10:50 AM

Reply

Similar questions

5 replies

Apr 13, 2022 7:22 AM in response to river203

Just to absolutely clear in my understand of your reply - the Image above does not present when shutting down the computer - right ?


If this is accurate - there appear to be some serious System Modifications on this computer.


Since we are work Remotely and we can not see the computer and what software is installed on the computer >>


Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )



We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS in-order to replace any modified, altered, removed or corrupted elements of the OS this software has inflected on this computer 


Although some or all of these Applications maybe available on the Apple Apps Store, it does not mean Apple has verified what exactly the Application can do, does do or is doing to the Computer. That responsibility is left to the User to perform their due diligence on the Application before purchasing and installing it.


Any of the below should be removed as per Developers Instructions 


This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


This will include CleanMyMac , This will include BitDefender


This will included Norton Antivirus , Sophos Av Software


Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus


Ad Guard, Webroot


The The Built in Security  is all that is required.

shut down menu not opening Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.