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1325Harmony Author

Level 1

10 points

Apple TV 4K

My apple 4k no longer recognizes that I have a subscription. What do I do?

Posted on Apr 13, 2022 3:49 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,100 points

Posted on Apr 13, 2022 5:57 AM

Verify the active status of your subscription. See your subscriptions overview - Apple

Verify that the Apple ID account with the subscription is the active account on the Apple TV box. If the Apple TV box has multiple accounts, then this is probably easiest to see in Control Center: one of the users will have a green checkmark.

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Apple TV 4K

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