Replacement denied as invoice doesn't have serial number

Question

Hello All,

I've Apple AirPods and one of them is not working. I booked an appointment at one of the service centres of Apple (Kolkata, IN).

I visited and they said it cannot be repaired but are willing to offer a replacement.

They asked for the invoice and I found the invoice which was sent by Apple and I gave them that.

They denied replacement as the invoice didn't have the serial number of the AirPods.

I contacted support and they again sent me the same invoice without the serial number on the invoice.

What can I do in this case?

Posted on Apr 14, 2022 11:49 AM

Reply

Answer 1

Thanks for updating:

Interesting.

While I can certainly appreciate and applaud any company’s control measures intended to prevent fraudulent warranty claims (for which we ALL pay) …

It’s curious that a company (or their designated representatives) might deny a warranty claim based solely on an “incomplete” sales invoice …

… when it was an invoice that they themselves created.

Perhaps the individual with whom you communicated err’d?

[Never attribute to malice what might be only a simple misunderstanding or mistake (or even incompetence). ]

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Answer 2

Did you have the full, printed invoice …

… or was it more like a cash register / credit card receipt?

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Answer 3

This is what it is.

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