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Have 4 iPads that are all logged into the same Apple ID and the person who created the Apple ID doesn’t remember the password and the email is no longer active. Anyways to get the Apple ID off the iPads so I can log into a new one?

Currently have 4 iPads that where all bought a few years back. The person created the Apple ID left and doesn’t remember what the password is and the email he created them on is no longer active. Is there anyway I can get the Apple ID unlocked and removed so I can create a new one?

Posted on Apr 18, 2022 9:15 AM

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Question marked as Best reply

Posted on Apr 18, 2022 9:28 AM

Have the person  enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



1 reply
Question marked as Best reply

Apr 18, 2022 9:28 AM in response to laneck98

Have the person  enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



Have 4 iPads that are all logged into the same Apple ID and the person who created the Apple ID doesn’t remember the password and the email is no longer active. Anyways to get the Apple ID off the iPads so I can log into a new one?

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