Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

FaceTime Not Working

My FaceTime no longer works. I’ve tried several of the troubleshooting suggestions and none seem to work (turn off phone, check the date/time, blocked caller, WiFi, FaceTime on/off, etc). It seems like this issue only started in the past 3 days or so, right after my phone got the most recent software update. I tried to FaceTime with several different people and none of them saw my call come in and when they called me it just forever said “waiting” until timing out. How can this be fixed?

iPhone 12 Pro Max

Posted on Apr 19, 2022 4:21 AM

Reply

Top-ranking reply

Level 8

36,047 points

Posted on Apr 19, 2022 9:28 PM

Hi AMP34,

Welcome to the Apple Community

Wondering if you are signed into FaceTime ok,( with your Apple ID and Apple ID password).

____________________________________________________

These Apple Support articles (links below) may help troubleshoot:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

________________________________________________________

Else: you might want to check that the Set-Up on FaceTime is all ok.

Set up FaceTime on iPhone – Apple Support (AU)

Use FaceTime with your iPhone, iPad, or iPod touch - Apple Support

All the best :-)

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

36,047 points

Apr 19, 2022 9:28 PM in response to AMP34

Hi AMP34,

Welcome to the Apple Community

Wondering if you are signed into FaceTime ok,( with your Apple ID and Apple ID password).

____________________________________________________

These Apple Support articles (links below) may help troubleshoot:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

________________________________________________________

Else: you might want to check that the Set-Up on FaceTime is all ok.

Set up FaceTime on iPhone – Apple Support (AU)

Use FaceTime with your iPhone, iPad, or iPod touch - Apple Support

All the best :-)

Reply

FaceTime Not Working

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up