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My right earbud is much quieter than the left earbud (I can barely hear anything on the right side). I've tried removing the device and reinstalling it, but it hasn't changed anything. The earbuds are not even one year old, so I hope they're not broken
Hi gaia108,
Good news is, if your Beats need service you're within the one-year hardware warranty. To start, have you tried cleaning the ear tips?
If the issue continues, test a reset of your Beats. (Assuming this is not what you did when you stated you reinstalled the device). The article here can help Reset your Beats earphones
Specifically the section quoted below.
"Reset Powerbeats Pro
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again."
We'd also recommend testing the issue on another device or with a different app to help isolate. If the issues continue, check out your service options using the link below and contact Apple Support for further assistance if needed.
Beats Repair - Official Apple Support
Contact - Official Apple Support
Contact Apple Support
Cheers!
Hi gaia108,
Good news is, if your Beats need service you're within the one-year hardware warranty. To start, have you tried cleaning the ear tips?
If the issue continues, test a reset of your Beats. (Assuming this is not what you did when you stated you reinstalled the device). The article here can help Reset your Beats earphones
Specifically the section quoted below.
"Reset Powerbeats Pro
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again."
We'd also recommend testing the issue on another device or with a different app to help isolate. If the issues continue, check out your service options using the link below and contact Apple Support for further assistance if needed.
Beats Repair - Official Apple Support
Contact - Official Apple Support
Contact Apple Support
Cheers!
Right Powerbeats Pro earbud much quieter
