Hot, Gradient Screen, and Battery does not stay charged long
Greetings. One of our company iPads (Pro 10.5) began overheating while the estimator was using it. He then tells me that it gets so hot that he cannot hold it. The battery does not stay charged. It takes 24 hours to charge it to 100% unplug and in an hour it is dead.
Also, the screen is getting dimmed on the left side - if in portrait mode and the button on the bottom.
I am the tech guy so we have 40 ipads, laptops, and mac desktops so I have checked it and there is an issue with it. has nothing to do with room temp, location, or the lot. It is not operating properly.
But which one is the culprit. Is the battery causing the dimmed screen because it is overheating?
or are they two separate issues?
Then what are our options? I do not see that it says we have coverage. so what are costs to replace screen and new battery, and have it checked to see if anything else, compared to getting a brand new one?
- gerald