hi I recently started a subscription for Apple TV. Yesterday I bought a new iPad. For some reason when I go to my Roku to sign into Apple TV it shows as if I don’t have an account. I know that they give you three months free of Apple TV when you purchase an Apple product but I didn’t want to start over on my Apple TV subscription. Any suggestions?
3810X,
If you first signed up and then purchased a new Apple device afterwards, then contact Apple for options, as regular redeeming of the offer may be blocked for current or previous subscribers.
Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support
Read here how to redeem: Apple TV+ offer - Apple
Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple
For your Roku, be sure to sign in to the Apple TV app through the in-app Settings (sprockets wheel icon) with the Apple ID account that has the subscription.
If you first signed up and then purchased a new Apple device afterwards, then contact Apple for options, as regular redeeming of the offer may be blocked for current or previous subscribers.
Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support
Read here how to redeem: Apple TV+ offer - Apple
Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple
For your Roku, be sure to sign in to the Apple TV app through the in-app Settings (sprockets wheel icon) with the Apple ID account that has the subscription.
AppleTV app
