Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No iTunes in Big Sur to restore iPhone 6plus. Help!

and tells me to connect to iTunes. Have Big Sur on desktop and this only has Apple Music, no iTunes.

Posted on Apr 21, 2022 2:09 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2022 3:30 PM

The device isn't too old. See If you can't update or restore your iPhone or iPod touch - Apple Support.


tt2


4 replies

Apr 21, 2022 2:57 PM in response to LittleWitch

Thank you Niel. Unfortunately I tried that and a software update was downloaded to the iMac but the iMac failed to install the update onto the iPhone. Error message 0665.0000 came up.

I suspect it is because my iPhone 6 Plus is too old to integrate with the latest software.

Still exasperating that it suddenly refused to work any more with no warning ...

Would be grateful for any inspiration.


No iTunes in Big Sur to restore iPhone 6plus. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.