Prime vidéo
i downloaded Prime video on Apple TV, i linked my Amazon subscription, my account displays as it does on Mac or IPhone but with any given movie or series there is only Audio and nothing but a black screen. Tks for any help
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User profile for user:
Lindsay_B.
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Community Specialist
Thanks for stopping by the Apple Support Communities, hubert202,
It sounds like the third-party Amazon Prime Video app is not working as expected on your Apple TV. Try the following troubleshooting:
- Make sure you have tvOS 14.3 or later: Update your Apple TV - Apple Support. This is the minimum tvOS required to utilize the app.
- Close any open apps on your Apple TV: Switch quickly between Apple TV apps - Apple Support, then restart your Apple TV: Restart Apple TV - Apple Support. This will refresh the apps and network connections.
- Uninstall the Amazon Prime Video app: Manage Apple TV storage - Apple Support, then reinstall it: Download apps on your Apple TV - Apple Support. This will make sure you have the latest version of the app.
If the issue continues after that, please reach out to Amazon for further assistance with their app: Prime Video: Help
Have a great weekend.