You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My stolen phone got "Unavailable" and I know the Password.

My iPhone got stolen 2 days ago. We were able to find it with the police involved. The person who stole it had tried to unlock the iPhone and after failed attempts, my iPhone got locked (I know the password). There are a lot of sensitive data on it, that I would never want to lose. Is there any way that I can have the chance to enter my password again? Or to be able to have Apple fix it for me? This is very upsetting. Please someone help.

iPhone X

Posted on Apr 23, 2022 3:22 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2022 3:40 AM

I hope you have everything backed-up.


Click ▶︎ Follow these steps to enter Recovery Mode.


Need more help?

3 replies

My stolen phone got "Unavailable" and I know the Password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.