Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t open screen or swipe on iPhone xs

All of a sudden it is‘unavailable’. Can’t open screen, swipe or anything! Any one else gave this issue?


[Re-Titled by Moderator]

iPhone XS

Posted on Apr 23, 2022 4:30 AM

Reply
Question marked as Best reply

Posted on Apr 23, 2022 4:43 AM

Unavailable is the new word for locked due to someone trying too many times to open it with wrong passcode.

It can be caused by turning on in your pocket or even a faulty screen

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

video

https://youtu.be/7s8-zLG9ySQ



2 replies
Question marked as Best reply

Apr 23, 2022 4:43 AM in response to jody007

Unavailable is the new word for locked due to someone trying too many times to open it with wrong passcode.

It can be caused by turning on in your pocket or even a faulty screen

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

video

https://youtu.be/7s8-zLG9ySQ



Can’t open screen or swipe on iPhone xs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.