Apple music

Hi, Julie!

Thanks for stopping by the Apple Support Communities to get help with the Music app on your iPhone. The steps we provide below will guide you through some general troubleshooting, as well as some targeted steps that will help us isolated the issue, and get everything working as expected. Please follow them in order, testing between each:

1. Close the Music app: Close an app on your iPhone or iPod touch - Apple Support and restart your iPhone: Restart your iPhone - Apple Support
2. Check for, and install, any available iOS updates (which will also update the Music app): Update your iPhone, iPad, or iPod touch - Apple Support
3. We see you are using your carrier's network. See if the issue occurs on Wi-Fi as well: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
4. If the issue is exclusive to your carrier, check for and install any carrier updates: Manually update your carrier settings on your iPhone or iPad - Apple Support
5. Make sure you do not have any restrictions preventing access to the Apple Music profiles: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

Don't hesitate to respond back if the issue continues.

Happy listening!