iPad Pro (3rd Gen) Stuck in Guided Access

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Level 1

8 points

iPad Pro (3rd Gen) Stuck in Guided Access

My iPad is stuck in Guided Access. It looks as if it became locked while it was in Guided Access, and now it is asking for a passcode. It isn't asking for the passcode as in to unlock the Guided Access, but to unlock it like normal. It says to triple click to disable it, but it won't respond when you do that. I have also tried to do a force restart, but again no luck. Do I just wait until it dies and hope it comes back on without the guided access?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Apr 25, 2022 6:28 AM

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Answer 1

LotusPilot

Level 10

302,072 points

Apr 25, 2022 6:37 AM in response to Jclay016

If you are stuck in Guided Access mode - and the triple tap on the home button to quit from out of Guided Access doesn't work - you have a problem. Even a forced exit won't work because the power button and the home button are disabled.

The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.

Use Guided Access on iPad - Apple Support

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support

When force-restarting, wait for the Apple logo to appear before releasing the buttons.

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Answer 2

Jclay016 Author

Level 1

8 points

Apr 25, 2022 6:40 AM in response to LotusPilot

This is an iPad Pro 3rd gen, there is no home button. I have been trying to do a force restart by holding the lock and volume button, but it isn't turning off.

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iPad Pro (3rd Gen) Stuck in Guided Access

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