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my ipad is frozen. there is a picture of a USB cord with an arrow pointing at "iTunes" and the statement "support.apple.com/ipad/retore"
iPad is plugged into my computer but my computer doesn't even recognize it. i tried a second computer; same thing.
HELP!
iPad Air 2, iOS 12
Ggdawn13 wrote:
my ipad is frozen. there is a picture of a USB cord with an arrow pointing at "iTunes" and the statement "support.apple.com/ipad/retore"
iPad is plugged into my computer but my computer doesn't even recognize it. i tried a second computer; same thing.
HELP!
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
The following has instructions on what to do after you connect it to the computer: If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
Note that the website I gave in my previous reply is where you are taken in you enter support.apple.com/ipad/restore into your browser.
If the other instructions in that support site don't work, see the Get more help section near the bottom of those instructions.
thanks for your rapid response. unfortunately, that fix didn't work either. I decided to charge it just in case that screen has drained my battery. will try the "fix" again in an hour or two.
my ipad 2 (older version) said if I connected my ipad to my computer I could use that to update my ipad.
