Can’t view heic files on my iPhone 13
Someone sent me two photos that are .heic via a text message. I have a new iPhone 13 but I can’t view them. Is there a trick to it?
iPhone 6, iOS 12
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Someone sent me two photos that are .heic via a text message. I have a new iPhone 13 but I can’t view them. Is there a trick to it?
iPhone 6, iOS 12
Discovered this discussion thread where a way was found to view heir files that wouldn't open in text.
How do I open HEIC photo on my iPhone 6s? - Apple Community
says:
" I had the HEIC photos re-sent to messenger on my phone instead of text.
Photos and videos then opened up automatically in messenger. Still can't open them in text ....weird!"
Discovered this discussion thread where a way was found to view heir files that wouldn't open in text.
How do I open HEIC photo on my iPhone 6s? - Apple Community
says:
" I had the HEIC photos re-sent to messenger on my phone instead of text.
Photos and videos then opened up automatically in messenger. Still can't open them in text ....weird!"
Hi dengmann,
Welcome to the Apple Community.
Apple Support's article:
Use Messages to receive and share content with friends on iPhone – Apple Support (AU)
says:
You can see what your friends have shared with you in your Messages conversation,
or see it later in the corresponding apps:
And
View photos and videos shared with you on iPhone – Apple Support (AU)
Also:
Using HEIF or HEVC media on Apple devices - Apple Support
says:
Support for HEIF and HEVC is built into iOS 11 and later and macOS High Sierra and later,
letting you view, edit, or duplicate this media in a variety of apps, including Photos, iMovie, and QuickTime Player.
All the best :-)
Brbo, thanks for your response. Unfortunately this isn’t working either. Please see attached screenshot. When I click on the image and select the ‘more’ option the forward arrow in the lower right hand corner is greyed out. My only option is to delete or cancel.
Thank you for your reply. Regrettably neither of these solutions appear to work. When I tap on the files in the messenger app I don’t have the option of opening the files with any other app. The only option is to delete.
Similarly, if I launch the photos app there does not appear to be anyway to get those files into the app.
Thank you for replying, and letting me know.
Wondering if you have the most recent iOS update you can install on iPhone 6.
Seems the i Phone 6 can only update as far as iOS 12.5.5
About iOS 12 Updates - Apple Support
Seems with recent iOS updates (Eg: iOS15.4.1) the Photo attachments may be automatically available in the Photos app.
Eg: Photos app / Tap For You, / then scroll to the "Shared with You" section.
Surprised the only option you saw was delete, however am not familiar with "Messenger".
You might want to see if there is any way you can "Share" the attachments via the Mail app.
They may be automatically converted to .jpeg or .jpg, and you could view / copy / save / email yourself the file from there,
PS
Here's an article online that may help:
https://www.wikihow.com/Save-Images-or-Videos-from-Text-Messages-on-iPhone
Can’t view heic files on my iPhone 13