My AirPods won’t go past the first screen on setup
My airpod setup gets stuck on the first screen “hold down button on the back of the case”
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User profile for user:
ryane77
User level:
Community Specialist
Hello Marshmallow-trophy,
We have a link that should help If your AirPods won't connect:
"If you can't connect to your iPhone, iPad, or iPod touch
- Make sure that you have an iPhone or iPod touch with the latest version of iOS, or an iPad with the latest version of iPadOS.
- Put both AirPods in the charging case and make sure that both AirPods are charging.
- To make sure that Bluetooth is on, go to Settings > Bluetooth.
- If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
- Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.
- Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
- Follow the steps on the screen of your iPhone, iPad, or iPod touch.
- Test your AirPods. If you still can't connect, reset your AirPods."
Let us know how it goes, and have a good day.