Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook crashing more and more often since 1-3 years

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.


My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.


I gathered some crash reports over the last months/weeks


I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.


Crash reports attached. Maybe someone has an idea?



MacBook Pro 15″, macOS 10.15

Posted on Apr 26, 2022 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2022 8:36 AM

AleatoireMec wrote:

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.

My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.

I gathered some crash reports over the last months/weeks

I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.

Crash reports attached. Maybe someone has an idea?

<Crash report 1.log>
<Crash report 2.log>
<Crash report 3.log>
<Crash report 4.log>
<Crash report 5.log>


Looks like a GPU issue—


Did you try running the Apple Diagnostics for hardware issues to test your Mac:

AHT/Diagnostic https://support.apple.com/en-us/HT202731



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



Similar questions

1 reply
Question marked as Top-ranking reply

Apr 27, 2022 8:36 AM in response to AleatoireMec

AleatoireMec wrote:

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.

My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.

I gathered some crash reports over the last months/weeks

I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.

Crash reports attached. Maybe someone has an idea?

<Crash report 1.log>
<Crash report 2.log>
<Crash report 3.log>
<Crash report 4.log>
<Crash report 5.log>


Looks like a GPU issue—


Did you try running the Apple Diagnostics for hardware issues to test your Mac:

AHT/Diagnostic https://support.apple.com/en-us/HT202731



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



MacBook crashing more and more often since 1-3 years

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.