iCloud storage - my storage is occupied by nothing

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iCloud storage - my storage is occupied by nothing

Hello. I have an issue with my iCloud storage. I have a 50 GB storage plan. I have under 10 MB of files saved in my iCloud, but somehow it shows that more than 25 GB are used. I had photos and a failed backup that occupied almost 50 GB and yesterday I cleaned up my iCloud and deleted those files, but it still shows that I have more than half full. I don't know how to fix this and I need that space. I will attach a photo that shows the `orange` section is for documents and there is also a `grey` section occupied by.... nothing!? Or something that I can't identify.

Please help.

Posted on Apr 28, 2022 10:09 PM

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Answer 1

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Ingo2711

Level 9

72,945 points

Apr 29, 2022 12:58 AM in response to Bibbie_Lu

Did you already check this article?

What's in Others in your iCloud storage - Apple Support

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Answer 2

Bibbie_Lu Author

Level 1

26 points

Apr 29, 2022 5:08 AM in response to Ingo2711

Yes. I already checked some of the links I thought might help, but none provided a solution. The grey area is not defined nor by „others„ or anything else. It's just there. If I sign in from a browser, it shows that I have a total storage of 24.5 GB, when I actually have 50 GB. It's like it's a dead space lost somewhere. Maybe I should try and downgrade my storage back to 5 GB and than upgrade it back to 50 GB?

As a last resource, I will call costumer support, `cuz I'm stuck. Maybe they can help.

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Answer 3

May 6, 2022 10:40 AM in response to Bibbie_Lu

Same here, let me know if you solved it :)

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Answer 4

Ingo2711

Level 9

72,945 points

May 6, 2022 11:20 AM in response to Bibbie_Lu

The official Apple Support can look up what is actually using this space in iCloud.

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iCloud storage - my storage is occupied by nothing

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