Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Deleted GBs of Files but iCloud still claims to be Full

We got accurate notices that our iCloud storage was nearly full. I deleted about 80 GBs of files from iCloud Drive but 2 weeks later it's still not reflected. We should have more free space than filled at this point.


How do I get iCloud to release the space I freed up by deleting those files?

Posted on Jun 5, 2019 3:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2019 9:37 PM

It depends what storage you are using if it is free 5 GB storage or you have purchased from apple , not only documents and desktops or files store the space other applications like massive photos , notes , mails , calendars old backups also occupy the space .

As soon as the iCloud storage space exceeds the designated space an error will always show , you have to delete the data , use optimise feature see these articles https://support.apple.com/en-in/HT204247

https://support.apple.com/en-gb/guide/system-information/sysp4ee93ca4/mac

https://support.apple.com/en-in/HT201318 - this article is used according to the situations , when data is exceeding and you plan that more storage is to be added , purchase the icloud storage .

1 reply
Question marked as Top-ranking reply

Jun 5, 2019 9:37 PM in response to James Cook2

It depends what storage you are using if it is free 5 GB storage or you have purchased from apple , not only documents and desktops or files store the space other applications like massive photos , notes , mails , calendars old backups also occupy the space .

As soon as the iCloud storage space exceeds the designated space an error will always show , you have to delete the data , use optimise feature see these articles https://support.apple.com/en-in/HT204247

https://support.apple.com/en-gb/guide/system-information/sysp4ee93ca4/mac

https://support.apple.com/en-in/HT201318 - this article is used according to the situations , when data is exceeding and you plan that more storage is to be added , purchase the icloud storage .

Deleted GBs of Files but iCloud still claims to be Full

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.