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Fedex stole my macbook. order from Bhphotovideo. bhphotovideo refuses to do a refund/replacement. I have a serial number receipt and so on. What are my options?
MacBook
Refuse to pay B&H. It is their responsibility to file a claim with FedEx.
Hopefully you used a credit card. Most if not all have fraud protection.
For what it's worth Apple is the only box for which FedEx will absolutely, positively insist upon a delivery signature. No exceptions. I assume they did not require one for B&H. The package may have been stolen by a porch pirate and not FedEx. Still not your fault.
BH refused. They insist that the package has been delivered. Fedex too. But this is repeated theft from the fedex. And BH is the only store that ignores this. Why can't Apple help if I have all the receipts, bank statements and so on?
If Fedex claims the package was delivered, get a copy of the delivery record from Fedex. If you have the tracking number (which is available on the order in your B&H account) you can get a tracking report from Fedex online. Start there.
In my experience B&H requires a delivery signature on shipments of computers and similar expensive items. Get a copy of the delivery confirmation & signature from Fedex.
Did you file a police report when the alleged theft occurred?
You have to take this up with FedEx and/or Bhphotovideo. Neither company is Apple.
Why can't Apple help if I have all the receipts, bank statements and so on?
The reason is that Apple did not sell it to you.
FedEx details:
no signature is available for this FedEx Ground shipment
because a signature was not required.
The police in Wilmington are useless!
Even so, get a copy of the proof of delivery and file a theft report with the police. It will be well nigh impossible to get anywhere with a claim without them.
I am in Ukraine. Do you have any ideas on how to file a police report online? Delivery was to Wilmington Delaware.
Fedex stole my macbook. order from Bhphotovideo. bhphotovideo refuses to do a refund/replacement. I have a serial number receipt and so on. What are my options?
