"Your system has extensions or settings installed that are incompatible with Private Relay."

Question

"Your system has extensions or settings installed that are incompatible with Private Relay."

I'm receiving "Your system has extensions or settings installed that are incompatible with Private Relay." trying to enable Private Relay. A prior question about this linked to a MacRumors thread on the topic.

I've removed all VPN software, per the thread's recommendation. And I'm not using any special DNS settings. However, I'm still getting the error message when trying to enable Private Relay. Are there any other recommendations on which extensions or settings may be the cause of this error?

MacBook Air (M1), macOS Monterey (12.3.1)

iMac (2017), macOS Monterey (12.3.1)

MacBook Air (2020 or later)

Posted on Apr 30, 2022 6:50 AM

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Answer 1

Top-ranking reply

James Tummins Author

Level 1

30 points

Apr 30, 2022 8:40 AM in response to James Tummins

After receiving an email from Apple Support Communities, I installed EtreCheckPro (https://etrecheck.com/upgrade) and ran a report. It discovered a VPN file that I hadn't found before, noting that it was unsigned. (The file was com.privateinternetaccess.vpn.daemon) After removing that file, and restarting, Private Relay seems to work.

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Answer 2

lllaass

Level 10

210,465 points

Apr 30, 2022 7:54 AM in response to James Tummins

Where are you generally located?

Download and run this app so we can find more information about your installation.

https://etrecheck.com/upgrade

It shows what is launched and other information and is very useful in finding causes of problems. After you first launch the app make sure you check Enable full disk access in the box in lower left.

After running the app use the app's Share feature “Copy” that pastes to clipboard. Then paste it in the text box for a reply in this forum click on the addition text icon. This is because the normal reply text box limits how much you can type.

o personal identifiable information is contained if the app output. The app was written for a person who is contributor to these Apple Support Communities

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"Your system has extensions or settings installed that are incompatible with Private Relay."

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