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I’m sending a text to two recipients. When I text them individually, I get blue chat bubbles. They’re both on iMessage. But when I send a group text via my iOS Messages app to the two of them, it’s sent via MMS (green bubble). Any reason why this would happen?
iPhone 11 Pro
After working with a very helpful and patience Apple Support representative, we were able to resolve the issue.
The fix: I deleted the message thread on my phone, and started a new one. It worked perfectly.
One thing to watch out for: I went to my MacBook and responded in the thread, and it reverted (on my MacBook) to SMS/MMS. So I'd recommend deleting the thread on all devices, if possible.
After working with a very helpful and patience Apple Support representative, we were able to resolve the issue.
The fix: I deleted the message thread on my phone, and started a new one. It worked perfectly.
One thing to watch out for: I went to my MacBook and responded in the thread, and it reverted (on my MacBook) to SMS/MMS. So I'd recommend deleting the thread on all devices, if possible.
Hello Oldie,
You may find some helpful info and details on sending a group text/iMessage on this page here: Send a group text message on your iPhone, iPad, or iPod touch - Apple Support
If you continue to have issues, you may try reaching out to Apple Support for a further investigation: Apple Support
Cheers.
Thank you for the response, Eric_G1. I did read the article you linked. It states:
If you and your recipients are using Apple devices and iMessage is turned on, then the group message is sent as an iMessage.
This is why I'm confused. All of us are on Apple devices and we all have iMessage turned on. When I send individual messages to them via the Message app, it sends as an iMessage. But if I add the second person to the recipient list, it switches over to a green MMS/SMS message. You can even see it pause for a second (see the video here: https://youtube.com/shorts/P9yqIzthfHs?feature=share) before switching over.
That's a great point, Oldbie.
One other consideration is that green SMS messages use your cellular carrier's towers to send messages, but blue iMessages require both an Apple device and a data connection. If you're trying to send an iMessage and the recipient is in a low coverage area, isn't connected to cellular data or Wi-Fi, or has them turned off for some reason, the message will be attempted by SMS instead.
Can you confirm none of this situations applies?
Hope that helps!
That's a good clarification, and helpful to know. We're all in the same house, though, so it shouldn't apply.
Oldbie,
We appreciate the confirmation. Next, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:
Hope this helps!
Have a great day.
Oldbie,
Thanks for keeping us updated. We're happy to hear that the issue has been resolved.
Stay safe and well!
Group text sent via MMS when both recipients are on iMessage
