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With “one minute remaining” on the Mac OS system update to Monterey, the update seemed to have froze. The “one minute remaining” message under the progress bar has been there for hours! I have tried turning off the computer and then on again, but that progress bar and message remain!
Is there any way to stop/cancel the update? Or do I need to take the computer to the Apple store for tech support?
thank you!
iMac 21.5″ 4K, macOS 10.13
Jennn1234 Said:
"Mac OS update froze: [...]Is there any way to stop/cancel the update? Or do I need to take the computer to the Apple store for tech support? thank you!"
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Troubleshooting a Frozen macOS Update:
Learn from This:
First off, learn from this, knowing to always backup your Mac every so often, so that you a have something to restore your Mac from, for instances such as this.
So, Three Things...
A. Updating in Safe Mode:
(Hold Down: the shift key upon boot). In Safe Mode, login items do not load at log in, certain System Preferences are set aside, and damages system files (caches) are fixed.
B. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . Then, using Disk Utility, see if the Hard Drive is seem. If it is, then see if you need to click the “Mount’ button for it. Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more.
C. If Neither of the Above Works...
Reinstall the macOS:
Go Here: How to Reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more.
Jennn1234 Said:
"Mac OS update froze: [...]Is there any way to stop/cancel the update? Or do I need to take the computer to the Apple store for tech support? thank you!"
-------
Troubleshooting a Frozen macOS Update:
Learn from This:
First off, learn from this, knowing to always backup your Mac every so often, so that you a have something to restore your Mac from, for instances such as this.
So, Three Things...
A. Updating in Safe Mode:
(Hold Down: the shift key upon boot). In Safe Mode, login items do not load at log in, certain System Preferences are set aside, and damages system files (caches) are fixed.
B. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . Then, using Disk Utility, see if the Hard Drive is seem. If it is, then see if you need to click the “Mount’ button for it. Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more.
C. If Neither of the Above Works...
Reinstall the macOS:
Go Here: How to Reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more.
Jennn1234 Said:
"Mac OS update froze: Thank you for your responses, the update finally finished this morning! And the computer seems to be functioning normally, thank goodness."
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You are welcome. Excellent job troubleshooting!
Where to From Here:
From here, create a backup your Mac every so often, so that you a have something to restore your Mac from, should anything go wrong from here on out.
Have You gone from sierra direct to monterey without going to high sierra first? In high sierra are important firmware updates I reccomend going to high sierra first when You get out of the freeze following the tips that are already stated here
Try holding Option key down at powerup or CMD+r keys.
FWIW, less than a minute remaining has taken hours for me finished overnight some time.
Thank you for your responses, the update finally finished this morning! And the computer seems to be functioning normally, thank goodness.
👍
Mac OS update froze
