The phone appears to recognise my face but it then immediately asks for my security code. I can't get access to my phone just be face recognition alone.

My phone appears to recognise my face but it then immediately asks for my security code. I can't get access to my phone just be face recognition alone.

iPhone 13 Pro

Posted on May 1, 2022 2:20 AM

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Question marked as Top-ranking reply

Posted on May 1, 2022 2:37 AM

Hey there,


Are you sure you see that the lock has been opened when you try to unlock your phone using Face ID?

I want you to go to Settings > Face ID & passcode > Make sure the first option is to unlock iPhone that it is turned on, and try to unlock your phone again!

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The phone appears to recognise my face but it then immediately asks for my security code. I can't get access to my phone just be face recognition alone.

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