My Face ID was disabled immediately when my phone got in contact with water isn’t it supposed to be water resistant
My Face ID was disabled immediately when my phone got in contact with water isn’t it supposed to be water resistant
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My Face ID was disabled immediately when my phone got in contact with water isn’t it supposed to be water resistant
Under perfect conditions, yes. However normal usage, flexing, being dropped, etc. can compromise the seals.
Take it to a Genius Bar to have it looked at.
Genius Bar Reservation and Apple Support Options - Apple
Under perfect conditions, yes. However normal usage, flexing, being dropped, etc. can compromise the seals.
Take it to a Genius Bar to have it looked at.
Genius Bar Reservation and Apple Support Options - Apple
I have same question, they say "water resistant", but now i have a damage phone and who will be responsible (iPhone 11 pro) ? why they say something that is not the truth ?? no face id and a lot problems, touch screen problem, a green line, and more... if the phone is not water resistant should not tell that !!!
Read the previous posts about water resistance.
Me too i have a green line on my phone and face id is not working due to water
My Face ID was disabled immediately when my phone got in contact with water isn’t it supposed to be water resistant