Airpod Pro Replacement Issues

Hey thealpha4,

Your AirPods will have three different serial numbers, one in each AirPod and one in the case. You'll want to make sure you're using the serial number that is printed on your case or in Settings on your iPhone (they should be the same serial number).

This article will show you how to find it:

Find the serial number of your AirPods - Apple Support

You may want to enter your serial number in their Check Coverage website just to make sure your AirPods were registered when you purchased them. If they weren't registered, you'll be prompted to update your date of purchase when you enter your serial number here and you'll need to contact Apple Support for help with your replacement.

If everything looks good, make sure you're following the guidance in "Replace a lost AirPod" link on the AirPods and AirPods Case Replacement website, and you should be golden.

Hope this helps!

Hi there!

First of all, thanks for your answer, but I am afraid that it doesn't help. I have the same problem and it is not a matter of entering the right serial number. As far as my case is concerned, I type my serial number and then I have the chance of selecting if I want to get a new airpod because I lost it of because it is damaged. Once you click on one of this choices is when you get an error saying that something went wrong. It seems more like a server error than another thing.