Error 90001 - Permissions Error Elder Scrolls Online

Ever since I updated to Monterey I have been getting this error when trying to install a game update. The error goes on to say: "You do not have permission to create a folder or file in the desired location. Please try again with elevated permissions, or add modify permissions to the folder above the launcher." The application is installed on an external hard drive on my iMac Retina 5K, 27 inch Late 2015. I have modified the permissions on the external drive and I am the administrator. Bethesda says to run the application as the admin. In windows you can do that in application properties. How do I do that on my Mac?


Thanks



iMac Line (2012 and Later)

Posted on May 3, 2022 5:38 PM

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5 replies

May 8, 2022 1:55 PM in response to dawngreg08

I have. Their response is nothing but typical.


Greetings!


Thank you for contacting The Elder Scrolls Online Team. My name is John and I'll be assisting today.


I understand you are experiencing issues running the game from an external hard drive.

 

 We are not able to guarantee the smooth running of Elder Scrolls Online if the client is installed to an External Hard Drive, due to the variable data transfer speeds associated with using such hardware.

We would advise to uninstall your client and reinstall it through your account page on an Internal Hard Drive or SSD.

 

Let us know if you continue to experience these issues after trying the above steps and we will be happy to investigate further and offer assistance if able.

  

Thank you,

John

The Elder Scrolls Online Team


I really don't want to try and install the game on my internal drive. I don't have 135 gig available. 123.86 GB (20.37 GB purgeable) That's why I put it on an external.


As I keep saying, It worked fine until I upgraded to Monterey.

May 5, 2022 7:01 AM in response to Belarak

Hello Belarak,



Thanks for choosing the Apple Support Communities. To install the game, have you ensured you are an Admin on your Mac? Here is how to do that.


Set up users, guests, and groups on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
  2. If the lock at the bottom left is locked , click it to unlock the preference pane.
  3. Click the Add button  below the list of users.
  4. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • For an administrator, select “Allow user to reset a password using Apple ID.”
    • Use Sharing preferences to specify whether the user can share your files and share your screen.

For information about Apple’s privacy policy, see the Apple Privacy Policy website.

If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac."


Give that a try, and let us know if you were able to successfully install.


Cheers!




May 6, 2022 8:17 PM in response to justinb2603

This did not work. I have been using this program for a year and a half and I never had this problem until I upgraded to Monterey.


Last time this happened I had to delete the program and re-install it. The game requires 85 gig minimum storage and 135 gig available to start the download. I really don't want to do that again. Especially if it will happen the next time there's a big patch.



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Error 90001 - Permissions Error Elder Scrolls Online

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