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Unable to connect to Canon Pixma TR8560 scanner

The wireless scanning function of my Canon Pixma TR8560 has stopped working. The printer still works perfectly (wirelessly). I can connect via USB to the Pixma and scan that way. otherwise, nothing. I've restarted, reinstalled, removed and added the printer. Nothing works. ☹️


Mac OS 12.3.1


Any ideas?

Posted on May 4, 2022 12:39 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2022 7:20 PM

Solution: a Canon support person fixed the problem for me! It involved disabling the IPv6 on the Pixma.


The process was:


1. Go to Settings on the Pixma.


2. Select Device Settings.


3. Select LAN Settings.


4. Select Common Settings.


5. Select TCP/IP Settings.


6. Select IPv6. Press OK. Choose disable. 



I was so happy when it worked! 😀

3 replies
Question marked as Top-ranking reply

May 4, 2022 7:20 PM in response to stephenjl6

Solution: a Canon support person fixed the problem for me! It involved disabling the IPv6 on the Pixma.


The process was:


1. Go to Settings on the Pixma.


2. Select Device Settings.


3. Select LAN Settings.


4. Select Common Settings.


5. Select TCP/IP Settings.


6. Select IPv6. Press OK. Choose disable. 



I was so happy when it worked! 😀

May 4, 2022 7:20 PM in response to ku4hx

Thanks. I've tried all that. Nothing worked until a Canon support person fixed the problem for me! It involved disabling the IPv6 on the pixma.


The process was:


1. Go to Settings.


2. Select Device Settings.


3. Select LAN Settings.


4. Select Common Settings.


5. Select TCP/IP Settings.


6. Select IPv6. Press OK. Choose disable. 


I was so happy when it worked! 😀

Unable to connect to Canon Pixma TR8560 scanner

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